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What is Just Ask!?

Just Ask! is a series of online communcations and pop-up help desks to help answer the questions you have now that you've arrived in MTU. 

Who runs Just Ask!?

The Student Engagement Associates, who are trained to help you, run the Just Ask! campaign don't delay in asking any question you might have. There is no question too big or small for our team, and if we don't know the answer we will find out for you. Remember there is no need to be shy and there is no such thing as a silly question. All of the SEAs were First Years once too (!), so they know what its like adjusting to college life. 


A post shared by Good Start Ambassadors (@mtugoodstart)

Frequently Asked Questions

The following are some of the most common questions we are asked. If your question isn't answered in this list call to a Just Ask! desk and chat to a SEA!

Q: Where is my classroom?

A: To find which classroom you are in look up your timetable (if unsure, look at the step-by-step guide that's been prepared).

Your classroom will begin with a letter followed by some numbers (ie. B228). The letter represents the block, the first digit tells you which floor it is on and the second and third digits tell you which room it is. (ie. B228, is in the B block, on the second floor, in room 28). Above the main doors you can tell which rooms are in that hallway, so look up to find your way.

Q: Where is the Reprographics Office, I need to collect my student ID? 

A: The Reprographics and Card Services office is located on the Ground floor of the the Nexus, Student Centre. It is outside the Student Centre entrance near the main circle.

Q: Where is the Erasmus Office? 

A: The Erasmus Office is located on the Ground Floor of the Adminstration Building, which is located off the main circle.

Q. Where is the Bathroom? 

A: This depends on where you ask the question. There are many bathrooms in MTU, any Good Start Ambassadors, older students, caretakers or lecturers will be happy to point them out to you. Just ask and people will help you.

Q: Where is my department secretary's office? 

A: Usually your lecturer will be able to point this out for you but if you missed it call to the Just Ask! desks, the Info Desk or the Caretakers to find out where your department secretary is.

Q: Where are the Fresher's Week events on? 

A: Day time events are usually held in the Nexus Student Centre but check out the latest issue of ExpliCIT for the full line up of daytime and nighttime events.

Q: How do I get setup on MTU systems to access email, register, pay fees, etc.? 

A: A quick start guide has been prepared to guide you through the various steps of getting yourself setup on MTU systems:

  • Getting your log in details.
  • Activating your password
  • Activating your Email account
  • Registering online
  • Paying your fees
  • Orientation
  • Registering/enrolling for modules/electives

Q: How do I print? 

A: Printing is currently free for students, both new and returning and information on how to print can be found on the MTU website.

Q What is the MTU Smartcard? 

A: The MTU Smart Card is not alone your identity card, but a lot more. The card has a Mifare contactless chip built into it, which the college hopes to develop to deliver services to its users.


Currently, your card will provide you with access to the following:

  • Library access
  • Library book checkout
  • Access to laboratories (limited based on student/course requirements)

Q. I need some help with my Results!

A: No worries, check out the Just Ask! about Results handbook!

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